zzbd Privacy Policy

We collect two types of information — what you provide directly, and information collected automatically while you use the platform.

A. Information You Provide

• Name, date of birth, and contact address (at the time of registration)
• Mobile number and email address
• Identity verification documents such as a National ID card or passport
• Payment method details — bKash, Nagad, Rocket, or bank transfer account information
• Information provided when contacting our support team

B. Automatically Collected Information

• IP address and device identity (device type, operating system)
• Browser type and version
• Login duration and session information
• Gaming activity, betting history, and transaction records
• Information collected through cookies and similar tracking technologies

We use your information for the following legitimate purposes:

• Account Management: To create and keep your zzbd account secure, verify your identity, and ensure login security.
• Processing Financial Transactions: To process deposit and withdrawal requests and settle payments within 5–30 minutes.
• Customer Support: To provide 24/7 support via live chat or email.
• Ensuring Responsible Gaming: To identify potentially problematic gaming behavior and provide users with appropriate assistance.
• Fraud and Security Prevention: To prevent unauthorized access, money laundering, and fraudulent activity.
• Service Improvement: To analyze user experience and enhance the quality of the platform.
• Communications: To inform you about important account updates, security alerts, and service changes.

zzbd applies industry-standard technical and administrative safeguards to protect your information.

Technical Security Measures

• SSL (Secure Socket Layer) encryption — all data transmissions are encrypted
• Password hashing and salting technology
• Firewall and intrusion detection systems
• Regular security audits and vulnerability testing
• Two-Factor Authentication support

Data Retention Period

Your personal information is retained only for as long as necessary. Even after an account is closed, certain information may be kept for a defined period to meet legal or regulatory obligations. Once that period has passed, the information is securely deleted or anonymized.

zzbd does not sell, rent, or share your personal information with third parties for marketing purposes. Information may be shared only in the following limited circumstances:

Service Providers

Only the necessary information is shared with bKash, Nagad, Rocket, and banking partners for payment processing. These partners follow security policies consistent with our privacy standards.

Gaming Software Providers

Our game providers — including Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, Microgaming, and NetEnt — may access limited session data to ensure fair play. These providers comply with internationally recognized security standards.

Legal Obligations

If providing information is required under applicable law in Bangladesh or by a court order, we will comply with that legal obligation. Even in such cases, only the information legally required will be provided.

Corporate Changes

In the event of a business merger or acquisition, your information may be transferred to the new entity. Users will be properly notified before any such change takes place.

The zzbd platform uses cookies and similar technologies that improve your browsing experience and ensure the platform functions correctly.

Types of Cookies

• Essential Cookies: Necessary to maintain login sessions and ensure security — without them, the platform will not function properly.
• Functional Cookies: To remember your preferences, language settings, and account choices.
• Analytics Cookies: To help analyze platform usage and improve the quality of the service.

You can control or disable most cookies by changing your browser settings. However, disabling essential cookies may cause some platform features to stop working.

zzbd believes you should have full control over your own information. To that end, we ensure the following rights:

• Right of Access: You may request to know what information we hold about you.
• Right to Rectification: You may request correction of inaccurate or outdated information in your profile.
• Right to Erasure: You may request deletion of information that is not subject to legal obligations.
• Right to Restrict Processing: In certain circumstances, you may request that the processing of your information be limited.
• Right to Data Portability: You may request a copy of your information in a machine-readable format.
• Right to Opt Out of Marketing Communications: You may opt out of promotional communications at any time.

The zzbd platform is for individuals aged 21 and above only. We do not knowingly collect or process information from minors.

The registration process includes an age verification step. If it comes to our attention that a minor has opened an account, that account will be closed immediately and all associated information will be deleted.

If a parent or guardian suspects their minor child is using zzbd, please contact our support team immediately.

Despite our best efforts to protect your data, should a security breach occur, we will take the following steps:

• Notify affected users as quickly as possible after the incident is identified.
• Provide transparent information about the nature of the breach, its potential impact, and the steps taken.
• Take immediate technical measures to minimize harm.
• Improve security measures to prevent similar incidents in the future.
• Notify the relevant authorities as required by applicable law.

To operate zzbd's services, your information may be processed or stored on servers located outside Bangladesh. For any international data transfer, we ensure that adequate data protection measures are in place at the destination.

Such transfers occur only to regions or countries where protection equivalent to or greater than our privacy standards can be guaranteed. No transfer takes place unless the protection of your information is assured.

zzbd may update this privacy policy from time to time. For significant changes, we will notify you by email or through the platform.

Continuing to use the platform after a change has been made will be considered acceptance of the updated policy. We therefore recommend that you revisit this page periodically.

If you disagree with the updated policy, you may request that your account be closed and that your information be deleted.

If you have any questions, concerns, or complaints regarding this privacy policy, please get in touch with us. The zzbd support team provides 24/7 assistance in both Bengali and English.